WARRANTY TERMS

For Victoriavalenza products purchased through our webshop, a statutory warranty period of 3 months applies. This warranty applies in the following two stated situations:

  • When the product is delivered damaged, incomplete, or with other defects. In this situation, we ask you to report this to us within 48 hours of delivery of the order by contacting us by phone or email. Incorrectly delivered items should be returned almost immediately after receipt.
  • When the product becomes defective with normal use within 3 months of delivery.

Important for processing the complaint!

To qualify for the stated warranty, you must be in possession of the product. Photos must be taken of the defects indicated by the customer and these photos must be provided to us (Victoria Valenza) as proof.

Please note!

* Damage due to water, impact, fall, and/or careless use is not covered by this warranty.

* If an item qualifies for warranty, this must be reported within the stipulated warranty period of 3 months by contacting us. This must be done by phone or email.

What does the warranty entail?

If an item qualifies for warranty, a new product will normally be sent to the customer almost immediately after processing. In situations where this is no longer desirable for any reason, the purchase amount of the defective product in question will be refunded within 14 days of reporting the complaint and/or other financial obligations will be dissolved.

COMPLAINT HANDLING

Do you have a complaint about an order and/or Victoriavalenza's service? Please contact us by emailing: info@victoriavalenza or calling: 0591-820266. We will then process your complaint as quickly as possible.