Warranty, Service & Complaints Handling

WARRANTY TERMS

For Victoriavalenza products purchased through our webshop, a statutory warranty period of 3 months applies. This warranty applies in the following two stated situations:

  • When the product is delivered damaged, incomplete, or with other defects. In this situation, we ask you to report this to us within 48 hours of delivery of the order by contacting us by phone or email. Incorrectly delivered items should be returned almost immediately after receipt.
  • When the product becomes defective with normal use within 3 months of delivery.

Important for processing the complaint!

To qualify for the stated warranty, you must be in possession of the product. Photos must be taken of the defects indicated by the customer and these photos must be provided to us (Victoria Valenza) as proof.

Please note!

* Damage due to water, impact, fall, and/or careless use is not covered by this warranty.

* If an item qualifies for warranty, this must be reported within the stipulated warranty period of 3 months by contacting us. This must be done by phone or email.

What does the warranty entail?

If an item qualifies for warranty, a new product will normally be sent to the customer almost immediately after processing. In situations where this is no longer desirable for any reason, the purchase amount of the defective product in question will be refunded within 14 days of reporting the complaint and/or other financial obligations will be dissolved.

COMPLAINT HANDLING

Do you have a complaint about an order and/or Victoriavalenza's service? Please contact us by emailing: info@victoriavalenza or calling: 0591-820266. We will then process your complaint as quickly as possible.

Frequently asked questions about our reviews

What are the experiences with Victoria Valenza?

The experiences with Victoria Valenza are overwhelmingly positive. Based on more than 1,300 customer reviews, the average rating is approximately 4.8 out of 5 stars. In their reviews, customers write about the appearance and quality of our jewelry, the packaging, delivery, and customer service, among other things.

The reviews on this page are collected via Judge.me, an external review platform. Victoria Valenza does not remove customer reviews because they are negative or critical. Both positive and negative reviews remain visible so that you can compare different experiences and form as complete a picture as possible.

Victoria Valenza has also received the Platinum Transparency medal and the Diamond Authenticity medal from Judge.me. The Platinum Transparency medal means that at least 99% of all verified reviews are published. The Diamond Authenticity medal is the highest level for authenticity and means that 100% of the published reviews have been marked as verified by Judge.me.

The experiences with Victoria Valenza are overwhelmingly positive. Based on more than 1,300 customer reviews, the average rating is approximately 4.8 out of 5 stars. In their reviews, customers write about the appearance and quality of our jewelry, the packaging, delivery, and customer service, among other things.

The reviews on this page are collected via Judge.me, an external review platform. Victoria Valenza does not remove customer reviews because they are negative or critical. Both positive and negative reviews remain visible so that you can compare different experiences and form as complete a picture as possible.

Victoria Valenza has also received the Platinum Transparency medal and the Diamond Authenticity medal from Judge.me. The Platinum Transparency medal means that at least 99% of all verified reviews are published. The Diamond Authenticity medal is the highest level for authenticity and means that 100% of the published reviews have been marked as verified by Judge.me.

Are there any negative reviews about Victoria Valenza?

Yes. This page displays critical reviews in addition to positive ones. We believe this is important because not every customer has the same experience. Critical reviews can, for example, relate to a product, delivery or service. Where possible, we respond to these to explain what happened or how a problem was resolved.

Yes. This page displays critical reviews in addition to positive ones. We believe this is important because not every customer has the same experience. Critical reviews can, for example, relate to a product, delivery or service. Where possible, we respond to these to explain what happened or how a problem was resolved.

What do customers say about Victoria Valenza's delivery and service?

In addition to the jewellery, customer reviews also describe experiences with delivery and customer service. As experiences can vary per order, we recommend focusing on recent reviews. If you have a problem with an order, please contact Victoria Valenza so we can investigate the order in question.

In addition to the jewellery, customer reviews also describe experiences with delivery and customer service. As experiences can vary per order, we recommend focusing on recent reviews. If you have a problem with an order, please contact Victoria Valenza so we can investigate the order in question.

How reliable are online reviews about a webshop?

Online reviews give a good overall picture when you look at multiple reviews instead of just one individual experience. For example, pay attention to the number of reviews, how recent they are, what topics are regularly discussed, and how a webshop responds to any issues.

Victoria Valenza's reviews are collected via Judge.me, an external review platform. Victoria Valenza has received the Platinum Transparency medal and the Diamond Authenticity medal from Judge.me. These awards relate to the transparency with which verified reviews are published and the authenticity of the published reviews.

We do not remove reviews ourselves if they are negative or critical. This allows you to view both positive and less positive experiences on this page and form the most complete picture possible.

Online reviews give a good overall picture when you look at multiple reviews instead of just one individual experience. For example, pay attention to the number of reviews, how recent they are, what topics are regularly discussed, and how a webshop responds to any issues.

Victoria Valenza's reviews are collected via Judge.me, an external review platform. Victoria Valenza has received the Platinum Transparency medal and the Diamond Authenticity medal from Judge.me. These awards relate to the transparency with which verified reviews are published and the authenticity of the published reviews.

We do not remove reviews ourselves if they are negative or critical. This allows you to view both positive and less positive experiences on this page and form the most complete picture possible.

Does Victoria Valenza have a Webshop Trustmark?

Yes. Victoria Valenza is a certified member of the Webshop Keurmerk Foundation. The quality mark checks affiliated webshops for identity, company details, consumer rights, and compliance with relevant laws and regulations, among other things. Victoria Valenza has been registered as a certified member since February 13, 2025.

You can check our affiliation and current certification yourself with the Webshop Keurmerk Foundation:

View Victoria Valenza's Webshop Keurmerk certificate

Yes. Victoria Valenza is a certified member of the Webshop Keurmerk Foundation. The quality mark checks affiliated webshops for identity, company details, consumer rights, and compliance with relevant laws and regulations, among other things. Victoria Valenza has been registered as a certified member since February 13, 2025.

You can check our affiliation and current certification yourself with the Webshop Keurmerk Foundation:

View Victoria Valenza's Webshop Keurmerk certificate