Choose your jewelry, select the desired quantity, and click Add to Cart. Then, follow the steps in the checkout process. You will immediately receive an order confirmation by email.

You can securely pay with, among others, iDEAL (NL), Bancontact (BE), credit card, Klarna (post-payment). The available options will automatically be displayed at checkout.

Yes. Payments are processed through secure payment providers with an encrypted connection (SSL). Your payment details are not stored by us.

If your order has not yet been processed, we can sometimes still make adjustments. Please contact us as soon as possible with your order number. If the package has already been shipped, you can always return it free of charge within the return period.

If you order on weekdays before 4:00 PM, your order will usually be delivered the next business day in the Netherlands. For Belgium, it usually takes 1–2 business days. During busy periods (such as Valentine's Day, Black Friday, and Christmas), delivery may take 1 business day longer.

✔ Free shipping on orders over €50;
✔ Under €50: €4.95 NL / €4.95 BE.

Yes. As soon as your order has been shipped, you will automatically receive a track & trace by email.

We ship with PostNL (NL) and Bpost (BE).

Via track & trace you can see the delivery options, such as delivery to a pick-up point or a new delivery attempt.

Contact us at info@victoriavalenza.com or +31 (0)591-820266. We will check it immediately and provide a suitable solution.

Report this within 48 hours with a photo. We will then resolve it carefully for you.

Yes. Your order will be securely packaged and shipped discreetly.

Yes. You can return your order free of charge within 30 days.

Yes, returns are always free — you don't pay any return costs.

Register your return via info@victoriavalenza.com. We will then send you a return label with instructions. You can then easily return the item. As soon as we have received your return, we will process it the next working day.

Once we receive your return, you will receive a refund within 5 days via the original payment method.

We do not offer exchanges. You are welcome to return your item and, if desired, place a new order immediately.

You receive a 3-month warranty on every piece of jewelry. Should anything not remain in perfect condition within this period, we will resolve it with care for you.

For each product, we clearly state the material and finish on the product page (e.g., 925 silver or stainless steel, with rhodium-plated or gold-plated finish). This way, you know exactly what you are buying.

Our jewelry is crafted with attention to detail. Where applicable, stones are set (not glued) for a luxurious look and durable fastening.

Each piece of jewellery will stay at its best with careful use. Avoid water, perfume, creams and cleaning agents and store your jewellery in the gift packaging when you are not wearing it.

We recommend removing jewelry when showering, exercising, swimming, and sleeping. This preserves the shine and prevents unnecessary wear and tear.

Here you can place an explanation or an answer to the question.

Many customers wear our earrings comfortably. Do you have very sensitive ears or allergies? Please check the material on the product page (often our posts are made of silver) and contact us if in doubt - we will be happy to advise you.

Gently clean with a dry, soft cloth. Store jewelry separately in the luxury packaging to prevent scratches.

Our 925 silver jewelry is fundamentally nickel-free. Some non-silver models may contain very small traces of nickel. In practice, we have received no complaints about this so far. If you have a (very) strong nickel allergy, we advise you to choose our 925 silver items or contact us beforehand — we will be happy to assist you based on the specific product.

Yes. Your order will be delivered in a luxury gift box.

Yes. You can enter a different delivery address during checkout.

No, you will receive a confirmation to your email. The packaging is suitable for direct gifting. Do you have any specific requests regarding a gift? Please contact us, and we will be happy to assist you.

Here you can place an explanation or an answer to the question.

The dimensions are listed on every product page. The image showing the model wearing the earring is also representative of the size.

Are you unsure about the size or appearance? Please contact us — we'd be happy to help you.

Screen settings and light can affect color. We photograph as realistically as possible, but if in doubt, we will gladly advise you.

That is our starting point: a luxurious look in real life, without disappointment. That is why we pay a lot of attention to finishing and clear product information. And you can always return for free within the return period.

You can reach us at info@victoriavalenza.com and by phone during office hours: +31 (0)591-820266.

We typically respond within 24 hours on weekdays.